Replacement Policy

At Marko.pk, customer satisfaction is our priority. However, due to the nature of our products, we follow a strict No Return & No Refund policy.

Important Policy Statement

We do not accept returns or issue refunds under any circumstances, including change of mind, personal preferences, or compatibility issues.

Replacements are only offered in cases where the mistake is from Marko.pk, such as:

Receiving a completely wrong product
Item not matching the description or images shown on our website
Product damaged on arrival (must be reported within 24 hours of delivery)
Opening video is required as proof at the time of unboxing

In these cases, we will arrange a replacement only (no refunds). The returned item must be unused, in its original packaging, and include all accessories.

What Is Not Covered

Change of mind or no longer needing the product
Product not matching personal expectations
Compatibility issues with your devices
Orders placed by mistake
Items used or damaged due to customer handling

How to Claim a Replacement (If Eligible)

Contact us immediately after receiving your order if you believe there has been a mistake.
Provide your Order Number, details of the issue, and supporting photos/videos.
Our team will verify the case and guide you through the next steps.
Replacements will only be processed once we confirm the mistake was from Marko.pk.
Customers must return the product to our address; after receiving and verifying, we will initiate the replacement process.

For further details, please reach out to our support team: